Social media community management
Build a stronger community. We'll manage the conversation.
Real people replying, following and engaging on your social channels, in focused 15 minute sessions.
- No long-term contract
- Real people, not bots
- 5 platforms
What is social media community management?
It's the work of engaging with your audience, not just posting to it: replying to comments and messages, starting conversations and following the right accounts.
Content gets attention, but conversations build a community. Power Hours put a dedicated member of the 99social team on your channels, in bite-sized sessions that fit your budget.
Dedicated account manager
One person handles all of your sessions and replies in your tone of voice.
No contracts
Choose how many hours you want each month, with no long-term contract.
Real people, not bots
Every reply, follow and comment is done by a real person.
How Power Hours work
Power Hours are the simplest way to add community management to your social media. Getting started takes three steps.
Buy your Power Hours
Choose how many hours you want each month, from 3 hours (£120+VAT).
Tell us about your brand
A quick onboarding form covers your tone of voice, who you want to reach and how to handle tricky messages.
We schedule your sessions
Every hour becomes four 15 minute sessions, spread evenly across the month and your chosen channels.
What happens in a Power Hours session?
Sessions start within a few days of onboarding and run on weekdays during office hours.
We log in
15 focused minutes on your chosen channel.
We get to work
Followers, replies or engagement, in your mix.
We report back
A monthly report on growth, replies and leads.
Your account grows
More followers, conversations and enquiries.
What we work on
Each session focuses on one of these.
Find new followers
Reach the right people on Instagram, X and TikTok.
Respond to conversations
Comments and DMs, in your tone of voice.
Engage with your audience
Likes, comments and trending conversations.
Two ways to get Power Hours
On their own
Don't need content? Get Power Hours without a 99social content plan.
- From 3 hours a month
- Sessions spread evenly across the month
- No long-term contract
From£120+VAT a month
Added to your plan
Add Power Hours to your monthly plan and they're used in full every month, alongside your content.
- Same £40+VAT per hour
- Used in full every month
- Content and conversation in one place
Just£40+VAT per hour
How many Power Hours do I need?
Pick your hours to see what a month looks like. Every hour is four 15 minute sessions, spread evenly across the month.
A typical month
A typical month
A typical month
A typical month
Good to know
- Weekday sessions, office hours
- Change your hours monthly
- Complaints handled your way
- Approve replies if you want to
Full details in our client terms.
Ready to get your community talking?
Tell us about your channels and we'll recommend the right number of Power Hours for you.
Community management vs social media management
Social media management is what you post. Community management is what happens next. You need both.
What you post
- Planning your content
- Designing graphics and videos
- Publishing on schedule
Covered by our affordable social media management plans
What happens next
- Replying to comments and DMs
- Following the right accounts
- Joining conversations
Covered by Power Hours
Together: a brand people actually talk about
Is it worth outsourcing community management?
For most small businesses, yes. Replies, follow-ups and engagement take time every single week, and they're usually the first thing to slip when you're busy.
- Your channels stay active every week
- Replies always on brand, in your tone of voice
- No long-term contract
Community management on every major platform
We reply to comments and messages on all five major platforms, with growth activity wherever the platform allows it.
Comments, DMs and audience growth.
Post comments and page messages.
Company page comments and messages.
X (Twitter)
Mentions, messages and trending conversations.
TikTok
Video comments and niche engagement.
Growth means following accounts and starting conversations. It's available on Instagram, X and TikTok, due to limits set by the other platforms.
LinkedIn personal profiles
We also manage personal profiles for founders and directors building their reputation on LinkedIn.
Who Power Hours are for
Busy small businesses
You know engagement matters, but replies keep slipping down the to-do list.
Brands ready to grow
You want more followers from real engagement, not shortcuts.
Founders and directors
You're building your personal brand on LinkedIn and need a hand.
Already a 99social client? Add Power Hours to your monthly plan and get engagement built in every month, at the same £40+VAT per hour.
Frequently asked questions
What is social media community management?
Social media community management is actively engaging with your audience on social platforms: replying to comments and direct messages, joining conversations and building relationships with followers and potential customers. It goes beyond posting content and focuses on the community that grows around your brand.
How much does community management cost?
Power Hours are £40+VAT per hour, and each hour is split into four 15 minute sessions. The minimum is 3 hours a month, which is £120+VAT for 12 sessions.
What is a Power Hour?
A Power Hour is one hour of community management, split into four 15 minute sessions and spread evenly across the month and your chosen channels.
How many Power Hours do I need?
It depends how often you want us active. 3 hours a month gives you around three sessions a week, and 5 hours a month covers one session every weekday. Start small and adjust as you go.
Is there a contract?
No long-term contract. You choose your hours each month and can change them from month to month.
Do monthly Power Hours roll over?
There's nothing to roll over. We spread your monthly hours evenly across your weeks and use them in full every month, so you always get the engagement you've paid for.
Do you use bots or automation?
No. Every reply, follow and comment is done by your dedicated account manager, in your tone of voice.
How do you learn my brand's tone of voice?
Your onboarding form covers how you want to come across, words to use or avoid, and how to handle tricky messages. Your dedicated account manager uses it for every reply.
How do you access my social accounts?
Access is set up during onboarding and depends on the platform. We'll talk you through the safest option for each one.
What happens with complaints or negative comments?
We agree how to handle them at onboarding. We can reply using guidance you give us, or pass anything sensitive to you. You can also approve replies on certain topics before they go out.
We plant a tree for every new client
🌳 We've just hit 1,000 trees - and we're not stopping there! 🌳
Power Hours
+VAT
From 3 hours a month. Every hour is four 15 minute sessions.
- Replies to comments and DMs on all five platforms
- Growth activity on Instagram, X and TikTok
- LinkedIn personal brands for founders and directors
- One dedicated account manager
- Sessions on weekdays during office hours
- Monthly report included
No long-term contract. Change your hours month to month.
Enquire about Power Hours
Tell us which channels you'd like help with and roughly how many hours you're thinking of, and we'll come back to you.
