Help and FAQs
How can we help?
Quick answers to the questions we get asked most, from payments to reselling. Search below or browse by topic.
Search 99social Help
Billing
- Are your prices shown with or without VAT?
- Can I pause my plan?
- Can I pay annually?
- Can I upgrade/downgrade?
- Can you offer me a discount?
- Do you offer other marketing services?
- Do you offer refunds?
- Do you send VAT invoices?
- How do I cancel my plan?
- How do payments work?
- How much do you charge for bespoke management?
- I need to change my Direct Debit on GoCardless. What should I do?
- I'm not from the UK. Can I still sign up for your services?
- Is there a contract?
- What happens if I make a late payment?
- When will I be charged?
- Why do you take payments via Direct Debit?
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Social media
- Are my social media login details safe when I send them to 99social?
- Are you looking for help or hiring?
- Are you related to any other social media agencies with similar names?
- Can I arrange a call with you?
- Can I choose which platforms you post to?
- Can I have more than one business on a plan?
- Can I see samples of your work?
- Can you manage a personal LinkedIn profile?
- Do I need to provide you with content every month?
- Do you outsource your work to other countries?
- Do you respond to comments and messages?
- Do you take pictures or videos for my business?
- Do you use AI to create content?
- Growth is slower than expected. Can you help?
- How can I make you an admin on Facebook?
- How can I make you an admin on LinkedIn?
- How do I connect my Facebook Page to Buffer?
- How do I upgrade my Instagram to a business account?
- How do you offer customer support?
- How to connect your social media channels to Buffer
- I don’t know which social media platforms I should be on. Can you help?
- What happens if my account is hacked or restricted?
- What happens to my accounts if I cancel?
- What if I don't have an account on a particular social network?
- What’s the best way to share images and videos with you?
- Will you sign up for accounts on social media for me?
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Reselling
- Can I show prospective clients examples of your work?
- Can you use my client's scheduling tool?
- Do you speak directly to my clients?
- How can I switch from another white label provider to you?
- How many clients can you handle for resellers?
- How much should I charge my clients?
- Is there a fee to become a reseller?
- Tell me more about reselling...
- Will my clients know you're managing their accounts?
- Will you sign a non-disclosure agreement?
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Getting started
- Can I have a free trial?
- Do you buy followers or use fake engagement?
- Do you guarantee followers or results?
- How long does it take before my posts start?
- What happens after I sign up?
- What information do you need from me/my client to get started?
- Who owns my social media accounts and content?
- Will I have a dedicated account manager?
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Content
- Can I ask for changes to a post?
- Can I send you news, offers or ideas to post about?
- Can I still post on my accounts when you're managing them?
- Can you create content if I don’t have any photos?
- Can you manage more than one social media account?
- Can you manage my Google Business Profile?
- Can you match my existing branding?
- Can you post at specific times or on specific days?
- Can you post something urgently?
- Can you promote my products, services and offers?
- Can you use my own photos and videos?
- Do I get reports on how my social media is performing?
- Do I need to approve every post before it goes live?
- Do you cover awareness days and seasonal events?
- Do you create videos, carousels and Stories?
- Do you film video content or take photos for my business?
- Do you post on weekends?
- Do you run competitions or giveaways?
- Do you use hashtags?
- Do you use stock images?
- How do I review and approve my content?
- How far in advance do you schedule content?
- What happens if I don't review my content?
- What if I don’t like the content you create?
- What types of businesses do you work with?
- What's the difference between the Basic, Standard and Pro plans?
- Will the posts sound like my business?
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Other services
- How much does paid advertising management cost?
- Is community management included in my social media plan?
- Is the ad spend included in the management fee?
- What are Power Hours?
- What can you do during a Power Hour?
- What is social media community management?
- What other services do you offer?
- Which platforms do you offer community management on?
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Still stuck?
Drop us a message and a real person from our UK team will get back to you, usually within one working day.
