Client Terms & Conditions
Nobody enjoys reading a wall of legal jargon. So we’ve done our best to keep this clear, fair, and human. These terms exist to protect both you and us, and to make sure everything runs smoothly. By signing up to 99social, you agree to the terms below. If anything isn’t clear, just ask. We’re always happy to help.
Our service
99social provides social media management, content creation, SEO, paid advertising, and related digital marketing services, depending on your chosen plan.
Your specific deliverables, including number of posts, platforms, and services, will be outlined in your agreed package.
Requests outside your agreed package, including additional platforms, campaigns, copywriting, meetings, strategy work or revisions beyond those included in your plan, may incur additional charges. We will always agree any additional costs before work begins.
We aim to deliver high-quality content and services, but marketing performance can never be guaranteed. Social media platforms, algorithms, and user behaviour are outside our control.
Payments
All payments are taken in advance via Direct Debit through our payment partner GoCardless.
Your plan operates on a monthly rolling basis unless otherwise agreed.
Your first payment will be taken within seven (7) days of signing up, and monthly thereafter on or around the same date.
We reserve the right to suspend work where invoices or Direct Debit payments remain unpaid. Delivery dates may be extended accordingly.
If payment fails, our work may be paused until payment is received. A £20 + VAT admin fee may be applied to cover failed payment processing.
We reserve the right to charge statutory interest and debt recovery costs on overdue payments under the Late Payment of Commercial Debts (Interest) Act 1998.
If a payment is reversed via your bank as a Direct Debit indemnity claim, and that payment relates to work that has been carried out and delivered by 99social, this will be treated as a breach of these terms rather than a valid dispute.
You remain liable for the full fee regardless of any claim raised with your bank. We reserve the right to pursue recovery of the amount owed, plus any reasonable administrative and debt recovery costs incurred as a result.
Content creation
We may use AI-assisted tools as part of our creative process. Every piece of content is reviewed by a member of our team before being delivered or published.
Cancellation
You can cancel at any time by emailing us at [email protected].
We require at least ten (10) working days’ written notice before your next billing date.
If cancellation is requested after this point, the next month’s payment may still be taken.
Once payment has been collected, planning, strategy, research and content production begin immediately. As these services are supplied on an ongoing business-to-business basis, payments are non-refundable.
If you cancel mid-month, we may continue delivering your remaining content or stop immediately at your request. No partial refunds will be issued.
Client responsibilities
To deliver the best results, we need your cooperation.
You agree to:
- Provide access to relevant accounts, platforms, and assets
- Respond to requests for information or approval in a timely manner
- Ensure all information you provide is accurate and lawful
- Maintain control and security of your social media accounts
Delays in providing information or approvals may affect delivery timelines.
You confirm that any text, images, logos, videos or other materials you provide either belong to you or that you have permission to use them.
Platform and performance disclaimer
We do not control social media platforms, search engines, or advertising networks.
We cannot guarantee:
- follower growth
- engagement levels
- lead generation
- search rankings
- traffic levels
- sales outcomes
We will always apply best practices and proven strategies, but results depend on many external factors.
Historic performance does not guarantee future results.
Communication
Our primary communication channel is email.
We aim to respond within two business days, although response times may occasionally be longer during busy periods.
Important matters should always be sent via email to ensure proper tracking.
Confidentiality and data protection
We take your privacy seriously.
We comply fully with UK GDPR and data protection laws.
Your information is stored securely and used only to provide our services.
Sensitive information, such as passwords, should be shared securely. We recommend using secure password-sharing tools.
We cannot accept responsibility for sensitive information sent insecurely.
Termination by 99social
We reserve the right to terminate services immediately if:
- payments are not made
- abusive or threatening behaviour occurs
- terms are breached
- cooperation is not reasonably provided
Any outstanding fees remain payable.
We may also suspend services while investigating suspected breaches of these terms.
Content ownership and intellectual property
Once all outstanding fees have been paid, you are granted a perpetual, non-exclusive licence to use the content we create for your business across your own marketing channels and platforms.
99social retains ownership of all underlying templates, design systems, workflows, methodologies and reusable creative assets.
Unless otherwise agreed in writing, we may showcase completed work in our portfolio, marketing materials, and case studies.
Content approval and responsibility
You are responsible for reviewing and approving content we create.
We encourage clients to review content promptly and notify us of any required changes.
If no feedback is received within five (5) working days (or before the scheduled publishing date, whichever comes first), we may treat the content as approved and publish it.
While we take care to ensure accuracy, you remain responsible for ensuring your content is correct, compliant, appropriate for your business, and complies with all applicable laws, regulations, and advertising standards.
Revisions
Most plans include up to two rounds of reasonable revisions per piece of content.
Revision requests that substantially change the original brief may be treated as new work.
If you need additional revisions beyond this, we may charge a reasonable fee.
If we’ve made an error or not followed your brief, corrections will always be made free of charge.
Paid advertising services
If you use our paid advertising services, ad spend is separate from our management fees unless stated otherwise.
We manage campaigns and optimise performance, but we cannot guarantee specific results.
All advertising platforms operate independently, and performance may vary.
You remain responsible for all advertising spend, unless expressly agreed otherwise in writing.
SEO services
SEO is a long-term strategy, and results typically take several months.
We use industry best practices, but rankings and traffic depend on many external factors, including competitors and search engine algorithms.
We cannot guarantee specific rankings, traffic levels or outcomes. We cannot guarantee that rankings achieved will be maintained, as search engine algorithms and competitor activity are outside our control.
Account access and security
You grant us permission to access your accounts solely to provide our services.
You remain the owner and ultimate controller of your accounts at all times.
We are not responsible for:
- account suspensions
- platform restrictions
- loss of followers
- platform outages
These are outside our control and are managed by third-party platforms.
We cannot guarantee uninterrupted access to third-party platforms or services and are not responsible for outages, security incidents, or changes made by those providers.
Events outside our control
We are not liable for delays caused by events beyond our reasonable control, including internet outages, cyber incidents, illness, natural disasters, industrial action or failures of third-party platforms or services.
Limitation of liability
To the fullest extent permitted by law, 99social shall not be liable for:
- indirect or consequential losses
- loss of profits
- loss of business
- loss of revenue
- loss of goodwill
Our total liability shall not exceed the amount you have paid us in the previous one (1) month.
Nothing in these terms limits liability where it cannot legally be limited.
Changes to Terms
We may occasionally update these terms.
The latest version will always be available on our website.
Continued use of our services means you accept the updated terms.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
