Client Terms & Conditions
By signing up to 99social as a client, you’re agreeing to our terms and conditions, which are designed to protect both you and us. These terms can change with or without your notice, so we recommend checking back regularly for the latest updates.
The first payment will be taken within 5 working days of sign-up, and on the same day (or around this date) every month thereafter. Clients must write to 99social at least five working days before their next payment is due if they’d like to cancel, or will be liable to pay the next month’s payment before their service terminates. If payment is not received for the upcoming month for whatever reason, content is immediately suspended until the payment is received.
Note that the payment date and content start date may differ – we might start posting content on January 1 but not receive payment until January 6 or vice versa depending on your responsiveness to our initial content draft. 99social must receive a written request to cancel on whichever date is first (payment due or the start of your next content cycle) or you will be liable to pay for the following month once we begin producing content.
99social does not offer refunds – once the payment has been taken for the upcoming month, we assume you want to continue working with us and begin preparing the month’s content.
As a reseller, you must also follow our payments terms – whether you invoice clients in advance or take payments at the end of the month, you must pay via Direct Debit in advance for every client.
During busy periods, it may take us a little longer to respond to your emails. We recommend adding an ‘urgent’ or ‘important’ tag to your subject line if you need help immediately, and we’ll make sure these emails are dealt with as a priority. Please note: 99social is not liable for damages or loss of earnings should we take more than 24 hours to respond. You retain ownership and liability of your social media accounts in all circumstances.
99social provides customer service via email address only. Whilst we do take calls and allow clients to add us to WhatsApp and Messenger, our primary communication channel is email and so all official correspondence should be sent to firstname.lastname@example.org or your dedicated account manager’s address. We cannot guarantee that correspondence sent elsewhere will be read or dealt with in a timely manner, so ensure anything important makes its way to our mailboxes first.
99social is happy to offer customer service to reseller clients’ customers, but this is available on a case-by-case basis and is offered only when time permits. Unless agreed prior, reseller clients should handle client contact and liaise with their 99social account manager to relay messages.
99social will alert clients to major changes or new clauses which may affect their social media management via email with at least 14 days’ notice. 99social also promises to give clients at least 90 days notice before price rises. All changes to prices or contracts must be approved before we increase a Direct Debit for your added security.
These terms were last updated on 1st July 2019 when we streamlined our T&Cs for readability.