Client Terms & Conditions

Nobody enjoys reading a wall of legal jargon. So we’ve done our best to keep this clear, fair, and human. These terms exist to protect both you and us, and to make sure everything runs smoothly. By signing up to 99social, you agree to the terms below. If anything isn’t clear, just ask. We’re always happy to help.

Our service

99social provides social media management, content creation, SEO, paid advertising, and related digital marketing services, depending on your chosen plan.

Your specific deliverables, including number of posts, platforms, and services, will be outlined in your agreed package.

Anything outside your agreed scope may incur additional fees, but we’ll always discuss this with you first.

We aim to deliver high-quality content and services, but marketing performance can never be guaranteed. Social media platforms, algorithms, and user behaviour are outside our control.

Payments

All payments are taken in advance via Direct Debit through our payment partner GoCardless.

Your plan operates on a monthly rolling basis unless otherwise agreed.

Your first payment will be taken within seven (7) days of signing up, and monthly thereafter on or around the same date.

If payment fails, our work may be paused until payment is received. A £20 + VAT admin fee may be applied to cover failed payment processing.

We reserve the right to charge statutory interest and debt recovery costs on overdue payments under the Late Payment of Commercial Debts (Interest) Act 1998.

Cancellation

You can cancel at any time by emailing us at [email protected].

We require at least ten (10) working days’ written notice before your next billing date.

If cancellation is requested after this point, the next month’s payment may still be taken.

Once payment has been taken, work begins immediately, including planning, research, and content creation. For this reason, refunds are not offered.

If you cancel mid-month, we may continue delivering your remaining content or stop immediately at your request. No partial refunds will be issued.

Client responsibilities

To deliver the best results, we need your cooperation.

You agree to:

  • Provide access to relevant accounts, platforms, and assets
  • Respond to requests for information or approval in a timely manner
  • Ensure all information you provide is accurate and lawful
  • Maintain control and security of your social media accounts

Delays in providing information or approvals may affect delivery timelines.

Platform and performance disclaimer

We do not control social media platforms, search engines, or advertising networks.

We cannot guarantee:

  • follower growth
  • engagement levels
  • lead generation
  • search rankings
  • traffic levels
  • sales outcomes

We will always apply best practices and proven strategies, but results depend on many external factors.

Communication

Our primary communication channel is email.

We aim to respond within 48 business hours, although response times may occasionally be longer during busy periods.

Important matters should always be sent via email to ensure proper tracking.

Confidentiality and data protection

We take your privacy seriously.

We comply fully with UK GDPR and data protection laws.

Your information is stored securely and used only to provide our services.

Sensitive information, such as passwords, should be shared securely. We recommend using secure password-sharing tools.

We cannot accept responsibility for sensitive information sent insecurely.

Termination by 99social

We reserve the right to terminate services immediately if:

  • payments are not made
  • abusive or threatening behaviour occurs
  • terms are breached
  • cooperation is not reasonably provided

Any outstanding fees remain payable.

Content ownership and intellectual property

Once paid in full, content created specifically for your brand is licensed to you for use on your platforms.

However, 99social retains ownership of our templates, systems, design formats, workflows, and internal processes.

We also reserve the right to showcase content in our portfolio, marketing materials, and case studies, unless agreed otherwise in writing.

Content approval and responsibility

You are responsible for reviewing and approving content we create.

We encourage clients to review content promptly and notify us of any required changes.

If content is approved or not queried within a reasonable timeframe, it may be scheduled and published.

While we take care to ensure accuracy, you remain responsible for ensuring your content is correct, compliant, and appropriate for your business.

99social is not liable for errors, omissions, or consequences resulting from approved content.

Revisions

Most plans include up to two rounds of revisions per piece of content.

If you need additional revisions beyond this, we may charge a reasonable fee.

If we’ve made an error or not followed your brief, corrections will always be made free of charge.

Paid advertising services

If you use our paid advertising services, ad spend is separate from our management fees unless stated otherwise.

We manage campaigns and optimise performance, but we cannot guarantee specific results.

All advertising platforms operate independently, and performance may vary.

SEO services

SEO is a long-term strategy, and results typically take several months.

We use industry best practices, but rankings and traffic depend on many external factors, including competitors and search engine algorithms.

We cannot guarantee specific rankings or outcomes.

Account access and security

You grant us permission to access your accounts solely to provide our services.

You remain the owner and ultimate controller of your accounts at all times.

We are not responsible for:

  • account suspensions
  • platform restrictions
  • loss of followers
  • platform outages

These are controlled by third-party platforms.

Limitation of liability

To the fullest extent permitted by law, 99social shall not be liable for:

  • indirect or consequential losses
  • loss of profits
  • loss of business
  • loss of revenue
  • loss of goodwill

Our total liability shall not exceed the amount you have paid us in the previous three (3) months.

Nothing in these terms limits liability where it cannot legally be limited.

Changes to Terms

We may occasionally update these terms.

The latest version will always be available on our website.

Continued use of our services means you accept the updated terms.